Privacy Notice
Last updated: 24 August 2026
Who we are
Origin AI is operated by New Jano, trading as Origin AI within the Umbrella Origin ecosystem. New Jano is the data controller for the personal data described here: we decide why and how it is processed. Contact us at Originai.vision24@gmail.com.
What we collect and why
| Data | Purpose | Legal basis |
|---|---|---|
| Account data — name, email address, login credentials, authentication provider ID | Creating and securing your account, signing you in, contacting you about the service | Performance of a contract |
| Conversation content — messages, uploaded images and documents, transcribed voice input, saved memories | Generating AI responses, storing your conversation history, personalising answers | Performance of a contract |
| Subscription and entitlement data — plan status, renewal dates, usage counts | Providing paid access, enforcing trial allowances and fair-use limits | Performance of a contract |
| Technical data — IP address, device and browser identifiers, timestamps, error logs | Security, abuse and fraud prevention, rate limiting, diagnosing faults | Legitimate interests in a secure, reliable service |
| Support and feedback — messages you send us, response ratings | Answering support requests and improving the product | Legitimate interests; consent where required |
We do not collect or store your card details. Payment data is collected directly by Paddle as Merchant of Record.
Who we share data with
- Merchant of Record — Paddle.com, for the sale of the product, subscription management, payments, tax compliance and invoicing.
- Service providers and subprocessors — hosting and database infrastructure, AI model providers that process your prompts to generate responses, speech-to-text processing, email delivery and error monitoring.
- Professional advisers — legal and accounting advisers where necessary.
- Authorities — where required by law or to protect our rights, users or the security of the service.
We do not sell your personal data or use your conversations to advertise to you.
International transfers
Some of our providers are located outside the UK and EEA. Where data is transferred, we rely on adequacy decisions or Standard Contractual Clauses together with appropriate technical safeguards.
Retention
Conversations, attachments and memories are kept until you delete them or close your account, and are removed within 30 days of account deletion. Security and technical logs are kept for up to 12 months. Billing and tax records are kept for as long as the law requires. When data is no longer needed it is deleted or anonymised.
Your rights
Subject to applicable law you can request access to your data, correct it, delete it, restrict or object to processing, receive a portable copy, and withdraw consent at any time. Many of these are available directly in Settings. Email Originai.vision24@gmail.com and we will respond within one month. If you are in the UK or EEA you also have the right to complain to your local supervisory authority.
Security
We apply appropriate technical and organisational measures, including encryption in transit, access controls, per-account isolation of conversation data through row-level security, and restricted administrative access.
Cookies and local storage
We use strictly necessary cookies and browser storage to keep you signed in, remember your theme preference and protect against abuse. Our payment provider may set cookies required to complete checkout. We do not use advertising cookies. You can clear or block cookies in your browser, though sign-in will not work without the essential ones.
Changes
We may update this notice; material changes will be announced in the app or by email.